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• Insured Worldwide Shipping: Each order includes real-time tracking details and insurance coverage in the unlikely event that a package gets lost or stolen in transit.
• Money-Back Guarantee: If your items arrive damaged or become defective within 30 days of normal usage, we will gladly issue out a replacement or refund.
• ✉️ 24/7 Customer Support: We have a team of live reps ready to help and answer any questions you have within a 24-hour time frame, 7 days a week.
• Safe & Secure Checkouts: We use state-of-the-art SSL Secure encryption to keep your personal and financial information 100% protected.

Thank you for choosing to shop with us. We are committed to providing a reliable and transparent shipping experience for all customers.

Shipping Information

We offer:

• Free Standard Shipping on orders over $50

Shipping options and delivery estimates will be displayed during checkout whenever applicable.

Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

Please note that processing times may be slightly extended during holidays, peak seasons, or promotional events.

Estimated Delivery Time

Europe

Estimated delivery time: 5–7 business days

International Orders

Estimated delivery time: 7–10 business days

Please understand that delivery times are estimates only and may occasionally be affected by factors beyond our control, including customs delays, weather conditions, public holidays, or carrier disruptions.

While we work closely with our logistics partners to ensure timely delivery, exact delivery dates cannot be guaranteed.

Order Tracking

Tracking information is provided for all orders.

Once your package has been shipped, you will receive a confirmation email containing your tracking number and shipment details.

In some cases, products may be shipped separately depending on warehouse availability and fulfillment locations.

Order Cancellation

Orders may be canceled within 24 hours of purchase without penalty.

To request a cancellation, please contact us at:

📧 postmaster@velvorara.com

Please include the subject line:
“Order Cancellation”

If an order has already been shipped, cancellation may no longer be possible.

Incorrect Shipping Address

If you entered an incorrect shipping address, please contact us as soon as possible after placing your order.

📧 postmaster@velvorara.com

Address updates can usually be processed within 24 hours before shipment.

Damaged or Defective Items

We carefully package all orders to help prevent damage during transit. However, if your item arrives damaged or defective, please contact us immediately with the following information:

• Your order number
• Photos of the damaged item

Once reviewed, we will gladly assist with a replacement or appropriate resolution.

Need Additional Help?

If you have any questions regarding shipping, tracking, or your order, our customer support team is happy to assist you.

Customer Support Hours:

Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed

📧 Email: postmaster@velvorara.com

Welcome to our shop. We value your satisfaction and aim to provide a smooth and reliable shopping experience. Please review our return policy below before requesting a return.

1. Return Eligibility

Items may be eligible for return under the following conditions:

• The item must be unused, unworn, and returned in its original packaging
• Return requests must be submitted within 30 days of the delivery date
• Items must be in resellable condition with all original tags and accessories included

We reserve the right to refuse returns that do not meet these conditions.

2. How to Request a Return

To initiate a return request, please contact our support team with the following information:

• Your order number
• The item(s) you wish to return
• Reason for the return

📧 Email: postmaster@velvorara.com

Once your request is reviewed, we will provide return instructions and the appropriate return address.

3. Return Inspection & Approval

After receiving your returned item, our team will inspect it to confirm that it meets the return requirements.

You will receive an email notification regarding the approval or rejection of your return request.

4. Refunds

If your return is approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear, depending on your payment provider or financial institution.

5. Non-Returnable Items

The following items are not eligible for return:

• Final sale or clearance items
• Personalized or custom-made products
• Perishable goods
• Gift cards (if applicable)

6. Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item received is damaged or defective
• The wrong product was shipped due to our error

We recommend using a trackable shipping service for all returns.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue.

Our support team will work quickly to provide a replacement or appropriate resolution.

📧 Email: postmaster@velvorara.com

8. Policy Updates

For your convenience, our store may occasionally update or revise the Return Policy without prior notice. Please visit this page regularly for the most up-to-date information.

Thank you for shopping with us.

We appreciate your trust and remain committed to providing reliable service and customer support whenever needed.